Careful delivery, clear returns

ast Updated: October 24, 2026

At Fnvitalia, we are committed to providing a reliable, transparent, and convenient shopping experience. This Shipping & Returns Policy explains how we process and deliver orders, handle returns, and issue refunds.

This policy applies to purchases made through https://fnvitalia.com.

1. Shipping Information

We strive to ensure that every order is processed carefully and delivered as efficiently as possible.

Shipping Destination: Germany
Order Processing Time: [Insert actual processing time]
Estimated Delivery Time: [Insert actual delivery timeframe]
Shipping Cost: Displayed at checkout before payment

Delivery estimates are calculated based on order processing, product availability, and the shipping destination.

2. Order Processing

Orders are processed after successful payment confirmation.

Once your order has been prepared for shipment, it will be handed over to the designated shipping carrier.

Orders placed during weekends or public holidays may require additional processing time.

If an item becomes unavailable or there is a significant delay, we will contact you using the email address provided during checkout.

3. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout.

The total amount payable, including any applicable shipping fees, will be shown before you confirm your purchase.

Any free-shipping promotions will be clearly indicated on our website when available.

4. Delivery and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the confirmation will include a tracking number or a link to monitor your shipment.

Delivery times may vary depending on the shipping carrier, delivery address, and circumstances outside our control.

Unless a different delivery period has been agreed, orders will be delivered without undue delay and no later than 30 days after conclusion of the purchase contract, in accordance with applicable consumer law.

5. Delayed or Missing Deliveries

If your order has not arrived within the communicated delivery timeframe, please contact our customer support team.

Email: info@fnvitalia.com
Phone: +49 176 3948 2157

We will investigate the delivery status and work with the shipping provider to resolve the issue.

For consumer purchases, the risk of accidental loss or damage generally remains with us until you or a third party designated by you, other than the carrier, receives the goods.

Your statutory rights in the event of delayed or failed delivery remain unaffected.

6. Incorrect Shipping Information

Customers should provide accurate and complete delivery information when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible.

We will attempt to correct the address before dispatch, where feasible.

Any additional charges resulting from an incorrect address will be assessed in accordance with applicable law and the circumstances of the order.

7. Returns – 14-Day Right of Withdrawal

Under German and European Union consumer protection laws, consumers generally have the right to withdraw from an online purchase within 14 days without providing a reason.

The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods.

For orders delivered in multiple shipments, the withdrawal period generally begins when the final item is received.

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires.

Email: info@fnvitalia.com
Phone: +49 176 3948 2157

You may use the model withdrawal form available in our Refund and Returns Policy, but doing so is not mandatory.

8. How to Return a Product

To arrange a return, please follow these steps:

1. Contact our customer support team at info@fnvitalia.com and provide your order number.

2. Inform us that you wish to return the product or exercise your right of withdrawal.

3. We will provide the appropriate return address and shipping instructions.

4. Package the item securely to prevent damage during transportation.

5. Send the product back within 14 days after notifying us of your withdrawal.

You do not need our approval to exercise your statutory right of withdrawal.

Please retain your return shipping receipt or tracking information.

9. Return Conditions

Customers may inspect products to determine their nature, characteristics, and functionality, as they would in a physical store.

We recommend returning items with their original packaging, accessories, and documentation whenever possible.

Original packaging is not a mandatory condition for exercising the statutory right of withdrawal.

Customers may be responsible for diminished value resulting from handling beyond what is necessary to inspect the goods.

Certain statutory exceptions to the right of withdrawal may apply, including qualifying personalized products and certain unsealed hygiene-sensitive goods.

10. Return Shipping Costs

For returns under the statutory right of withdrawal, customers are responsible for the direct return shipping costs, provided they have been properly informed of this obligation.

If you receive an incorrect, defective, or damaged product, we will cover the necessary return shipping costs where required by law.

Please contact our customer service team for assistance with these situations.

11. Refunds

When you validly exercise your right of withdrawal, we will refund the payments received from you, including the original standard delivery charges.

Additional costs resulting from your selection of a more expensive delivery method than our least expensive standard option are not refundable.

Refunds will be processed without undue delay and no later than 14 days after receiving your withdrawal notification.

We may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.

Refunds will be issued using the original payment method unless expressly agreed otherwise.

No additional reimbursement fees will be charged.

12. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us.

Email: info@fnvitalia.com

Provide your order number, a description of the issue, and photographs if available.

Depending on the circumstances and your statutory rights, an appropriate solution may include:

• Repair of the product

• Replacement of the product

• A price reduction

• A full or partial refund

Your statutory warranty rights remain unaffected.

13. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our customer support team.

Exchanges are subject to product availability.

Alternatively, you may exercise your statutory right of withdrawal and place a new order for your preferred item.

14. Order Cancellations

If you wish to cancel your order before dispatch, please contact us as soon as possible.

We will attempt to accommodate your cancellation request.

If your order has already been shipped, you may still exercise your statutory right of withdrawal in accordance with applicable law.

15. Statutory Consumer Rights

Nothing in this policy limits your rights under applicable German or European Union consumer protection laws.

For new goods, statutory warranty rights generally apply for two years from delivery.

These rights are separate from the 14-day withdrawal period.

16. Contact Information

If you have any questions about shipping, deliveries, returns, exchanges, or refunds, please contact us.

Store Name: Fnvitalia
Operating Company: NovaPack Beiersmann UG (haftungsbeschränkt)

Registered Business Address:
Richard-Wagner-Straße 37
10585 Berlin
Germany

Email: info@fnvitalia.com
Phone: +49 176 3948 2157
Website: https://fnvitalia.com

We aim to provide clear communication and fair solutions for all shipping and return inquiries.

Thank you for shopping with Fnvitalia.

Each stage protects your cosmetics, from careful packaging through to the simple steps for returning an unopened item.

Browse the full cosmetics range, with every price shown clearly in euros.