Terms Governing Your Fnvitalia Order

Last Updated: October 24, 2026

Welcome to Fnvitalia. These Terms and Conditions govern purchases made through our online store at https://fnvitalia.com.

By placing an order, you agree to the contractual terms applicable to your purchase. These terms are intended to provide clear information about ordering, payments, shipping, returns, and your rights as a customer.

1. Company Information

The online store Fnvitalia is operated by:

NovaPack Beiersmann UG (haftungsbeschränkt)
Richard-Wagner-Straße 37
10585 Berlin
Germany

Managing Director: Luka Babic
Commercial Register: Amtsgericht Charlottenburg
Registration Number: HRB 284496 B

Website: https://fnvitalia.com
Email: info@fnvitalia.com
Telephone: +49 176 3948 2157

Throughout these Terms and Conditions, “we,” “us,” and “our” refer to the company operating Fnvitalia.

2. Scope of Application

These Terms and Conditions apply to orders placed through our website by consumers purchasing products for personal use.

A consumer is a natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Any individual agreements expressly made between Fnvitalia and a customer take precedence over these general terms.

Mandatory consumer protection rights under German and European Union law remain unaffected.

3. Products and Availability

We aim to provide accurate descriptions, images, specifications, and pricing information for all products listed on our website.

Product images are provided for illustrative purposes. Minor variations in color or appearance may occur due to lighting, photography, or screen settings.

Product availability is subject to stock levels.

If a product becomes unavailable after an order has been accepted, we will inform you promptly and offer an appropriate solution, including reimbursement where required.

We reserve the right to update our product listings and availability information.

4. Ordering Process and Contract Formation

Customers can browse our website, select products, and add them to their shopping cart.

Before submitting an order, customers can review and correct their order details, including products, quantities, delivery information, and payment method.

Products displayed on our website constitute an invitation to submit an offer to purchase.

By clicking the final order button, clearly indicating an obligation to pay, you submit a binding offer to purchase the selected products.

An automatic email acknowledging receipt of your order does not, by itself, constitute acceptance of your offer.

A purchase contract is concluded when we expressly accept your order, such as by sending an order acceptance confirmation or dispatch confirmation.

We will provide the contractual information and applicable terms on a durable medium, such as email, as required by law.

5. Prices and Taxes

All product prices are displayed in euros (EUR), unless otherwise stated.

Prices shown to consumers include applicable statutory VAT where VAT is chargeable.

Any additional shipping or delivery charges will be clearly displayed before the order is submitted.

The total amount payable will be presented during checkout.

The prices applicable to your purchase are those displayed when you submit your order, subject to the formation of a valid purchase contract.

6. Payment Methods

We offer the payment methods displayed during checkout.

Depending on availability, these may include credit cards, debit cards, and other supported electronic payment services.

Payments are processed through our authorized payment service providers using appropriate security measures.

Payment information is handled in accordance with our Privacy Policy and the applicable payment provider’s terms.

The payment conditions for your selected method will be displayed before you complete your order.

7. Shipping and Delivery

Orders are delivered to the shipping destinations available during checkout.

Estimated delivery times and applicable shipping costs will be displayed on our website or during the checkout process.

Delivery times may vary depending on product availability, shipping destination, and the selected delivery method.

We aim to process and dispatch orders within the communicated timeframe.

If a delivery is delayed, we will provide relevant updates when available.

Unless a different delivery period has been agreed, goods will be delivered without undue delay and no later than 30 days after conclusion of the contract, in accordance with applicable consumer law.

The risk of accidental loss or damage generally passes to consumers when they, or a third party designated by them other than the carrier, take physical possession of the goods.

8. Right of Withdrawal

Consumers generally have the legal right to withdraw from an online purchase within 14 days without giving a reason.

The withdrawal period usually begins when you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires.

Email: info@fnvitalia.com
Phone: +49 176 3948 2157

Detailed information about the withdrawal procedure, return conditions, applicable exceptions, and reimbursement is available in our Refund and Returns Policy.

Your statutory withdrawal rights remain unaffected by these Terms and Conditions.

9. Returns and Refunds

If you exercise your statutory right of withdrawal, you must return the goods within 14 days after informing us of your decision.

Customers bear the direct costs of returning goods under the statutory right of withdrawal where they have been properly informed of this obligation, unless otherwise agreed or required by law.

We will reimburse eligible payments, including standard outbound delivery charges, within the legally required period.

We may withhold reimbursement until we receive the returned goods or you provide evidence of having returned them, whichever occurs first.

Refunds will normally be issued using the original payment method, unless expressly agreed otherwise.

For complete details, please refer to our Refund and Returns Policy.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team.

Email: info@fnvitalia.com

Please provide your order number and a description of the issue. Photographs may help us assess the problem but are not a mandatory condition for exercising statutory rights.

Under applicable German consumer law, you may be entitled to repair, replacement, a price reduction, or withdrawal from the purchase contract, depending on the circumstances.

We will cover necessary costs of remedies for defects where required by law.

11. Statutory Warranty

All products are subject to applicable statutory warranty rights under German law.

For new goods, the statutory warranty period is generally two years from delivery.

These rights apply independently of any voluntary commercial warranty that may be offered.

Nothing in these Terms and Conditions limits or excludes your mandatory statutory warranty rights.

12. Retention of Title

Products remain the property of NovaPack Beiersmann UG (haftungsbeschränkt) until the purchase price has been paid in full.

This provision does not affect your statutory consumer rights.

13. Customer Responsibilities

Customers are responsible for providing accurate information during checkout, including their name, delivery address, and contact details.

Customers should ensure that their selected payment method is valid and authorized for use.

If you notice an error in your order details, please contact us promptly so that we can determine whether a correction is possible.

14. Liability

We are liable without limitation for damages caused intentionally or through gross negligence, as well as for injury to life, body, or health resulting from negligent or intentional breaches of duty.

In cases of slight negligence involving essential contractual obligations, our liability may be limited to foreseeable damages typical for the contract, to the extent permitted by law.

Liability under mandatory statutory provisions, including applicable product liability law, remains unaffected.

Nothing in these Terms and Conditions excludes liability where such exclusion would be unlawful.

15. Data Protection

We respect your privacy and process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Personal data collected during ordering may be used to process payments, fulfill orders, arrange delivery, provide customer support, and comply with legal obligations.

Further information about the processing of personal data and your rights is available in our Privacy Policy.

16. Intellectual Property

All website content, including text, images, graphics, logos, and design elements, is protected by applicable intellectual property laws where relevant.

Content may not be reproduced, distributed, or used commercially without appropriate authorization, except where permitted by law.

17. Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Germany.

For consumers habitually resident in another country, this choice of law does not deprive them of mandatory consumer protection provisions applicable under the law of their habitual residence, where required by applicable conflict-of-law rules.

Statutory rules concerning jurisdiction remain unaffected.

18. Changes to These Terms

We may update these Terms and Conditions to reflect legal requirements, operational changes, or improvements to our services.

Updated terms will be published on our website with the applicable revision date.

Changes will not retroactively alter the terms of an existing purchase contract without a valid legal basis or agreement.

19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

The applicable statutory provisions will govern in place of any invalid provision.

20. Contact and Customer Support

If you have any questions about your order, payment, delivery, returns, or these Terms and Conditions, please contact us.

Fnvitalia

Operated by: NovaPack Beiersmann UG (haftungsbeschränkt)

Richard-Wagner-Straße 37
10585 Berlin
Germany

Email: info@fnvitalia.com
Phone: +49 176 3948 2157
Website: https://fnvitalia.com

We are committed to providing a transparent and reliable shopping experience for our customers.

Thank you for shopping with Fnvitalia.